“Our goal is to feed all of the information we receive back to them as quickly as possible, something that is very common in B2C environments, but much less so in B2B.”
“We invest in ensuring dependable delivery lead times for our end customers,” said Steven Van Riel, PTD IT Manager. In a continuous quest to maintain and expand its competitive edge, identify ways to make operations more profitable and offer customers real added value, PTD makes substantial investments in automating its processes, including customs declarations, shipping information, truck registration and proof of delivery. Its warehouse in Hoeselt, Belgium is a key hub of the operation, processing 8,000 order lines each day-for a total of 2,800 shipments.
Stocking more than 60,000 items, including tools, parts and accessories-and serving customers in more than 110 countries- distribution logistics is a prime concern for Stockholm-based Atlas Copco Power Tools Distribution (PTD).